Shopify FAQ
Frequently Asked Questions
Can I customize the appearance of Storyly elements on my store? Can I change the layout of Stories?
Absolutely! Storyly brings you two layouts—Default and Energized. The Default one's like hanging out with Instagram's cool vibe, while Energized gives off those YouTube shorts, TikTok feels. You can even add your personal touch with a custom layout if you go for the Starter package. Easy peasy!
Is Storyly mobile-responsive?
Yes, Storyly is mobile-responsive out of the box.
Do I need any coding or technical skills to use Storyly?
Nope, not at all! Storyly got you covered. You don't need any coding or tech skills because Storyly does all the heavy lifting for you.
Can I cancel my subscription at any time?
Absolutely! You're the boss. You can cancel Storyly subscription any time you want.
Does Storyly slow down my store?
Nope, not a chance! Storyly's got your back with:
Small script: Storyly's script is very small, so it has minimal impact on the loading speed of your page.
Dynamic loading: Storyly uses compressed assets and does not download all assets while the page is loading. This prevents Storyly from slowing down your page loading speed. Storyly keeps downloading assets while the user is engaging with Stories.
I've created an Automated Story Group but I cannot see it on live.
It takes a couple of minutes for us to whip up those Stories and get everything ready for the grand reveal.
I want to change the look of Story Groups' UI and preview it before going live.
Just make your way to Themes > Customize, then click on Storyly Bar in the left menu. Now, you can play with the design on the right pane.
How many Story Groups can I create?
With the Free package, you get 5 Story Groups. But, if you're rolling with the Starter package, the sky is the limit! To upgrade your package, click here.
How can I remove the watermark?
In the Free package, the Storyly watermark is part of the deal, but if you have the Starter package, there is no watermark. Want to upgrade your package? Click here.
Is my data safe?
Fully GDPR and CCPA compliant! You can check out our Privacy Policy as well.
Updated 12 months ago